I had an older version of Quicken I removed last year instead of updating it because I lost faith in Intuit, and I see the downward spiral Intuit is headed. I won't use Quicken or any other Intuit product as I have lost faith in Intuit. Outsourcing isn't always the best decision when you're messing with your bread & butter product. This bug has been going on for years with no sign of a fix nor concern by Turbo Tax. Turbo Tax USED to be the best tax software out there, but no longer due to their bad business practice with this issue. If it happened a 2nd time, heads would roll. Many of the Turbo Tax Users have more knowledge about software activation than does the IT Dept at Turbo Tax.Īs an executive, a problem like this would occur only ONCE. Turbo Tax should call Microsoft or any other software company for a consult. I've NEVER had any other software require repeated activation unless I removed and reinstalled it. It's obvious now that Turbo Tax will not fix this issue. I had already stopped the Turbo Tax auto-renew function last year, but foolishly bought Turbo Tax again this year in the hope they finally fixed this bug. I've read it can import Turbo Tax files, but I'm at the point where I'll gladly enter all the raw data in from scratch. I will be buying H&R Block tax software for next year. If this were any other software I'd never use it again. I suspect that when I do open Turbo Tax it will update and again ask me for an activation code as it has in the past. I have not opened it since mid-February and I have several tax documents to enter. While I'd prefer to enter my tax documents as they come in, I won't open Turbo Tax unless I have to out of fear it'll eat up my remaining activation code. I have not attached my external hard drive to backup anything up either. I have not let my computer update anything including my antivirus or malware software since January, and I won't until I am done using Turbo Tax sometime later this month (March). I have not been so lucky year after year (not that luck should play a part in something so simple). If you have any difficulty getting connected with that specialist, or any additional questions regarding this matter in the meantime, please feel free to contact me directly! They will reach out to you as soon as possible. I am arranging for a specialist from our TurboTax team to contact you directly and with their assistance I am confident we can reach a resolution. We received your information from the Better Business Bureau, and I will be your advocate while we address your concerns. My name is Charly with Intuit’s Office of the President. Please Turbo Tax, get it fixed once and for all. I just want Intuit and Turbo Tax to fix this annoying activation problem, but they are not listening to all the users complaining about this.Ī change of the computer configuration or an update of the windows operating system should not cause this type of issue.Īll they have to do is tie the activation code with the Serial number of the PC and it should be always valid regardless of the updates or the configuration changes of the machine or how many times I activate the same machine for the same product.Įven a USB flash drive plugged in is enough to expose this bug of the activation process, any configuration change of the hardware or, in this case an update of the operating system expose this serious flaw on the activation process of Turbo Tax. Luckily, I have a backup of my original windows system and I just restored it to solve the problem temporarily. Now I have the silly bug happening again. This is 2021 Turbo Tax Home and Business for a Windows Desktop.Īfter complaining through the Better Business Bureau, I got this email below, but I never heard from the specialist they promised.
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